Terms of service

Availability of Products

(a) On occasion, an order may need to be cancelled where a Product is no longer available or where there is an error in the pricing or description displayed on the Site. In such circumstances, any amount paid for the affected Product will be refunded to you.

(b) We reserve the right to remove or suspend any Product from sale at any time, whether temporarily or permanently and without prior notice. Where this occurs after an order has been placed, we will refund the amount paid for the impacted Product using your original payment method.

(c) To the extent permitted by applicable law, we are not responsible for any loss or damage suffered by you or any third party arising from the cancellation of an order or the withdrawal or suspension of a Product.

Acceptance, Rejection, and Cancellation of Orders

(a) When you place an order through the Site, it constitutes an offer to purchase a Product. We reserve the right to decline or cancel that offer in certain situations, including where a Product is unavailable or where there is an error in pricing or product information.

(b) An order will be considered accepted once we:

(i) issue an email acknowledging receipt of your order (noting that delivery of emails cannot always be guaranteed); and
(ii) send a further email confirming that your order has been processed and dispatched.

If only an order acknowledgement is issued, we retain the right to cancel or reject the order in accordance with clause (a).

(c) If an order is declined or cancelled, we will make reasonable efforts to notify you promptly. You will not be charged for orders that are not accepted, and to the extent permitted by law, we are not liable for any loss arising from such cancellation.

(d) If payment has already been processed for an order that is later cancelled:

(i) where the entire order is cancelled, you will receive a full refund, including any delivery charges; or
(ii) where only part of the order is cancelled, a refund will be issued for the affected Products only.

All refunds will be returned to your original payment method.

(e) If your selected payment method cannot be authorised or processed, we may cancel the relevant order.

(f) Products purchased through the Site are intended for personal use only. Where we reasonably believe that an order is being placed for resale or commercial purposes, we may cancel or decline that order.

(g) Once an order has been dispatched, it cannot be cancelled. Any return requests must be handled in accordance with our Returns policy.

(h) We may decline or adjust an order where there has been an obvious error on the Site (including pricing, product descriptions or images). In such cases, the affected portion of the order may be cancelled and refunded, while the remaining items may still be fulfilled.

(i) Where an order has been placed based on a genuine error (including incorrect pricing or product details), we reserve the right to cancel the order and provide a full refund of any amounts paid.

(j) If we are unable to reach you using the contact details provided despite reasonable attempts, we may cancel your order and refund any amounts received.

(k) Delivery charges are generally non-refundable where Products are returned due to change of mind or incorrect selection (such as size or colour), unless otherwise required under applicable law.

(l) Any approved refunds will be processed within a reasonable timeframe and returned via the original payment method.

Subscriber Discount Code: Subscribe to our newsletter to receive 10% off eligible purchases. Limited to one use per customer.

Terms & Conditions relating to Competitions with Osprey Australia

What you are agreeing to

These Terms and Conditions, including the Schedule below ("the Schedule"), apply to the competition described at Item 1 of the Schedule ("the Competition"). By submitting an entry into the Competition, you agree that you have read and agree to these Terms and Conditions.

By submitting an entry in accordance with these Terms and Conditions and meeting the requirements of Item 2 of the Schedule, You become the “Entrant”. Your entry is not valid if:

• Your entry is contrary to these Terms and Conditions; and
• You are ineligible to participate or is disqualified from participating in the Competition.

The Competition promoter is Sheldon and Hammond Pty Limited ABN: 90 076 567 989 located at 24-26 Salisbury Rd, Asquith, NSW, 2077 (“Sheldon and Hammond”).

Who can enter (Eligibility)

Entrants must be aged 18 years or older and must meet the requirements of Item 2 to be eligible to enter.

You cannot enter if you are an employee of Sheldon and Hammond, a contractor, or a company providing goods or services to Sheldon and Hammond related to this Competition.

How to enter

To enter the Competition, the entrant must comply with Item 2 of the Schedule. There is a maximum of one entry per person unless otherwise specified in Item 2.

The Competition commences and ends on the dates set out in Items 3 and 4 of the Schedule.

All prize values are in Australian dollars, inclusive of GST and are correct at the time of printing.

Winners and Prizes

The prize winner or winners, depending on the number of prizes available as described in Item 5 of the Schedule, will be randomly selected on September 10th by Sheldon and Hammond. If Sheldon and Hammond cannot contact a winner by 11.59pm on 15th of September 2026, the competition prize will be redrawn from the remaining pool of participants.

The winner will have until 11:59pm on 15th of September 2026 to claim their prize by replying to the email sent by the Sheldon and Hammond informing them that they are a winner. If the prize is not claimed within this time, including if you do not provide the correct details for the prize to be sent to you, you are deemed to have forfeited your entry and a new winner will be drawn. It is your responsibility to provide us with your correct details.

You must accept the prize exactly as it is offered (described in Item 5 of the Schedule) and you cannot transfer it to someone else.

What we are not responsible for

Sheldon and Hammond will not be liable for any loss or damage whatsoever which is suffered (including but not limited to indirect or consequential loss) or for any personal injury suffered or sustained in connection with the prize except for any liability, which cannot be excluded by law.

Sheldon and Hammond will not be responsible for any incorrect, inaccurate or incomplete information communicated in the course of or in connection with this Competition.

Promotion and Privacy

By entering into the Competition, you agree that if you win that Sheldon and Hammond may post your entry or name on Sheldon and Hammond’s Facebook page, Instagram and website without seeking your further consent.

All decisions of Sheldon and Hammond and its staff (concerning or in relation to the Competition) are final and cannot be contested in court or elsewhere. We will not enter into any discussions about these decisions.

Sheldon and Hammond may vary or waive the Terms and Conditions or terminate this Competition at any time at its absolute discretion without liability to any entrant or any other person.

Sheldon and Hammond can decide that an entry is invalid if the entrant submits an entry that is ineligible, incomplete or not in accordance with these terms and conditions. Errors and omissions may be accepted at Sheldon and Hammond’s discretion.

The personal information supplied by entrants when entering this Competition will be used by Sheldon and Hammond in accordance with its Privacy Policy which can be accessed here: https://ospreyaustralia.com.au/policies/privacy-policyhttps://ospreyaustralia.com.au/policies/privacy-policy. By entering into this Competition you agree to that Privacy Policy.

In addition, by entering into this Competition you are also agreeing to join the email list of info@ospreyaustralia.com.au and you also agree to their privacy policy which can be found here: https://ospreyaustralia.com.au/policies/privacy-policyhttps://ospreyaustralia.com.au/policies/privacy-policy

This promotion is in no way sponsored, endorsed or administered by or associated with Meta or any other social network. You are providing your information to Sheldon and Hammond and not to any other party.

These Terms and Conditions are governed by the laws of New South Wales.

SCHEDULE

Item 1:         The Competition is the Win $1,000 to spend on the Osprey Australia Website.

Item 2:         To enter the Competition, the entrant must reside in Australia, have a valid Australian postal address and be over the age of 18.

If you subscribe to the mailing list of Osprey Australia you are eligible for one (1) entry.

Item 3:         The Competition commences at 9am AEST on 10th of August 2026.

Item 4:         Entries must be received by Sheldon and Hammond by 11:59pm (AEST) between 10th August 2026 until 10th of September 2026. Entries received after this time (as determined by Sheldon and Hammond) will automatically be deemed as invalid.[VC1] [AC2]

Item 5:         There are (1) prizes with a value of $1,000 to spend on the Osprey Australia Website. (excluding sale items)

Item 6:         The credit voucher can only be used to purchase Osprey products and must be redeemed in one transaction. Any unused portion of the credit voucher will be forfeited. The credit voucher is not transferable, exchangeable or redeemable for cash.