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All Mighty GuaranteeTM
Our aftersales and repair team is here to try to help restore you Osprey product back to functional condition.
For further details please see our All Mighty Guarantee Policy .
All Mighty GuaranteeTM
Whatever the damage, our aftersales and repair team is here to help restore any Osprey product that needs some care.
For further details please see our All Mighty Guarantee Policy .
IMPORTANT NOTE: Current Turnaround Time is 8-12 weeks
Due to high repair request volumes, there may be delays in pack repairs and returns. If your pack needs new buckles, webbing, sternum straps, or other easily replaceable parts, use the form below to request them. We might be able to send you the parts for a quicker self-repair so you can get back to adventure even faster.
Complete the request form below. If you are uncertain whether you require a repair or a spare part, please select the spare part option and we will review your request and advise you further. You will receive an email with further instructions within 1-2 business days.
Check your SPAM folder if it's not in your inbox.If this is your first time having a pack repaired by Osprey, we suggest reading the frequently asked questions below.
Read Faq
Please complete this form if your pack has damage or issues that do not involve small, non-sewn spare parts. We aim to repair first, in line with our environmental commitment.
Please complete this form if your pack has damage or issues that do not involve small, non-sewn spare parts. We aim to repair first, in line with our environmental commitment.
Please complete this form if your pack has damage to a replacement part component. Replacement parts refer to movable elements such as buckles, zip pulls, sternum straps and hipbelts.
Once your pack is received in our repair centre, our team will utilise materials we currently have available. Below are some examples of what to expect.
ALTERNATIVE COLOUR PATCHES
DIFFERENT COLOUR WEBBING
MISMATCHED BUCKLE COLOURS
